I am even more disappointed in Liat Caribbean Air and the airport authorities in SVG (St. Vincent and the Grenadines) after reading this email from my Dad.
What a horrible experience!
To note, I didn’t mention fairly similar problems that I encountered last October most likely because I was too exhausted to type/write it down.
Sadly, my parents and aunt ran right into the same sloppy and careless behavior from this company and the bumbling airport authorities.
What a shame.
I still haven’t forgiven them for taking away my super spicy habanero hot sauce! My dad’s email begins now…
August 19, 2010
The trip was uneventful up to Barbados; we discovered soon enough that our luggage was missing.
So we filed a claim with the baggage department and we were told the luggage would arrive that night, and it would be on a flight the next morning. We continued our travel on to St. Vincent on a flight that was not our scheduled flight, which was greatly delayed, possibly even canceled.
We were not there to find out.
We eventually arrived at the St. Vincent airport safely and proceeded to process through customs. This is where some troubles started began. The airport authorities requested the address of the relatives that we were going to visit.
We did not know it.
We were asked their phone number.
We did not know their home number or cell numbers after which we were promptly told by one official that “your relatives will check again for you later.”
With no further apparent assistance being rendered and not being able to leave our confined area, we were beginning to get a bit frustrated.
We began to imagine spending the night in that terminal with just barely a place to sit. One of the officers finally made two calls for us after we finally got a phone directory from the customs reps office.
There was no response from either number. Finally, your mom ask one the male officers to find someone outside to locate your uncle Randy. Everyone knows who he is, except the female reps that pretended they did not know.
The young officer promptly went outside and found a taxi driver that was willing. Of course, there was a $50 reward for his efforts.
Not long after that, your cousin and uncle showed up and we were rescued.
We did get our bags the next day in the afternoon. Well, I’m going to stop for now and with that I’m leaving out quite a bit of detail.
The important thing is that we are fine.